You are required to identify the key issues, your ability to link these issues with the theory and material discussed in class, the creativity of your idea, how persuasive your analysis and recommendations are, and your presentation (including spelling an

THIS IS THE FORMAT OF HOW TH PAPER SHOULD BE ORGANIZED: Topic: Conflict resolution in Public service Background/Introduction Key issues Research Question Objective Methodology Recommendation Conclusion Reference NOTE: to identify the key issues, your ability to link these issues with the theory and material discussed in class, the creativity of your idea, how persuasive your analysis and recommendations are, and your presentation (including spelling and grammar) of the concept. ARTICLE SUGGESTION Marcus, L. J., Dorn, B. C., & McNulty, E. J. (2012). The walk in the woods: A step-by-step method for facilitating interest-based negotiation and conflict resolution. Negotiation Journal, 28(3), 337-349. file:///C:/Users/resident/Downloads/The_Walk_in_the_Woods_A_Step-.pdf Opresnik, M. O. (2014). The hidden rules of successful negotiation and communication : Getting to yes (1;2014; ed.). Dordrecht: Springer International Publishing. doi:10.1007/978-3-319-06194-8 https://link.springer.com/content/pdf/10.1007%2F978-3-319-06194-8.pdf Patterson, K., Grenny, J., McMillan, R., & Switzler, A. (2012;). Crucial conversations: Tools for talking when stakes are high (2nd ed.). New York: McGraw-Hill Publishing. https://www.accessengineeringlibrary.com/browse/crucial-conversations-tools-for-talking-when-stakes-are-high-second-edition

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