1-Reflect back to the material covered in the chapter. Think about a current or past supervisor that you have or had at a job.

In at least 250 words, explain what types of programmed decisions did he or she make? What types of non-programmed decisions needed to be addressed?

2-Case Study- Breaking the Rules

Read the above case study. Using the material you have acquired from the chapters, answer the questions at the end of the case study in at least 500 words.

1-Why was Nancy rewarded for breaking the rules?

2-Describe what type of decision Nancy had to make. What decision alternatives were available to her besides the one she chose?

3-What types of behavioral factors might have influenced Nancy’s decision?