“P.F.” Chang’s Serves Its Workers Well
Founded in 1993, P.F. Chang’s owns and operates over 120 full-service, casual dining Asian bistros and contemporary Chinese diners across the country. P.F. Chang’s strives to create an exceptional dining experience for every customer—-and that includes a friendly, knowledgeable staff. By treating employees with respect, restaurant managers find that they can expect more from their staffs—-and get it. Unlike many hourly restaurant employees, those at P.F. Chang’s have the authority to make decisions that benefit customers. Giving employees the freedom to make decisions has had a huge impact on their attitudes and performance. Managers at P.F. Chang’s receive extensive training on how to create and nurture a positive attitude among their employees, and all workers receive an employee handbook, which clearly spells out exactly what is expected of them.
- In what ways does P.F. Chang’s create organizational commitment among its workers?
- How might a manager at P.F. Chang’s use the Big Five personality factors to assess whether a candidate for a position on the wait staff would be suitable?